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Find answers to all of your questions
Frequent questions
Is the store available in all countries?
No, The Store isn’t available in some countries because of legal restrictions or shipping carrier limitations.
For now, Printful isn’t available in and doesn’t ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.
We’re available in all other countries and ship internationally!
How can I track my order?
Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email that contains a tracking number.
Can I get same day delivery?
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How should I clean my hats?
The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won’t diminish the quality of the embroidered design.
We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, you can use a damp cloth, but don’t use brushes.
I lost my password, how to login?
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What if an order gets lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of product and shipping a replacement order for you.